How to track order?
Shipping information – tracking number, shipping method, etc. will be listed in "My Orders". Please simply log in your pickedresses.com account and check "My Orders".
If you have the tracking or delivery confirmation number, you can track your package via the carrier’s website.
Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
How to get my item faster?
Select Urgent Order
Shorten the time to make your dress by selecting the urgent order. The costs may differ according to the tailoring time. Please choose the receiving time on your order confirm page if you plan to buy urgent order.
My order has not arrived yet, what happened?
If your order has not arrived by the estimated receiving time, we're here to help.
There’s an estimated receiving time on your order confirmation email, has this date passed?
Have you tracked your order using the link in your shipping confirmation email ?
This means your order is still on its way to your address. You should receive it by the date on your order confirmation email.
If it hasn’t arrived by this date, feel free to get in touch.
Your tracking link will show you the most up to date location of your order.
You can see this via the link in your shipping confirmation email.
Does the tracking show your parcel has been delivered?
Have you checked with your neighbours to see if they’ve accepted the parcel for you?
Have you checked any safe areas outside your ddress that the driver may have left your parcel?
If you still can’t find your parcel, please let us know by contacting us with your order number.We’ll get back to you as soon as possible and do our best to locate your parcel straightaway.If it can’t be found, we’ll arrange a replacement or refund for you.
If there was no one available at your address to accept your parcel, it may have been left safe.
We’d recommend checking outside your address in safe places – such as behind bins, or in your shed, garage or porch
It’s worth asking your neighbours if they’ve accepted the parcel for you.
If no one is available at your delivery address, sometimes the driver will look to leave it with a neighbour.
Have you received a text, email or attempted delivery card from one of our carriers?
Your parcel may be awaiting collection at your local Post Office, delivery depot or you may need to rearrange delivery. The instructions on your text, email or delivery card should explain how to collect your parcel or rearrange delivery.
Sorry you haven't been able to track your parcel down.Please contact us with your order number. We’ll do our best to locate your parcel straightaway. If it can’t be found, we’ll arrange a replacement or refund for you.
Are there any additional fees involved in international shipping?
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
We will mark the package in low value, but we can't promise no sales tax.
Do you ship to PO Boxes or APO/FPO military addresses?
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you place the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
Attention: Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
What happens if I'm not in when my order arrives?
If you are not in when your parcel arrives, the carrier will leave a card or call you, telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery on the card.
I have received an incorrect item in my order, what shall I do?
We want to sort out any issues with incorrect items straightaway.
Please contact our customer service with the order number, the incorrect item's name and its number.
We'll get back to you as soon as possible and try to resolve it for you.
Estimated Receiving Time
Total Receiving TimeTailoring Time Shipping Time Payment Confirmation Receive Your Order Leave Our Warehouse
Each dress is made to order in PickeDresses, including standard size dresses. So, your receiving time is based on tailoring time + shipping time. At present, we provide 4 different choices with tailoring time, you can choose it as you wish on place order page.
We appreciates for your understanding!
1. Tailoring Time (09-10 days) + Shipping Time (3-5 days) = 15 days
2. Tailoring Time (14-15 days) + Shipping Time (3-5 days) = 20 days
3. Tailoring Time (19-20 days) + Shipping Time (3-5 days) = 25 days
4. Tailoring Time (24-25 days) + Shipping Time (3-5 days) = 30 days
Where could you ship to & what’s the cost?